Terms and conditions - GoodZero™

As part of the GoodZero plan, the customer shall get the following benefits:

• Savings Guarantee: Guaranteed generation for a period of 5 years
• Below are the other benefits

• 1.
  Final confirmation of Generation Commitment Units for GoodZero shall be done after Detailed Engineering Visit and final design approval from the customer.
• 2.
  After the initial advance payment as per Company policy and Customer providing details of his/her Email and Contact Number (linked with WhatsApp), a detailed engineering visit will be scheduled (with prior intimation to Customer through Email/SMS/WhatsApp) and conducted at the proposed plant location. The generation guarantee number may vary based on the detailed design and location of the plant. Customer will be notified of the same by SolarSquare team through Email/SMS/WhatsApp. The notification shall be deemed as acknowledgment and acceptance, in case of no response is received from Customer within 2 days of the receipt of Email/SMS/WhatsApp.
• 3.
  Calculation for Guaranteed Generation and Settlement Mechanism is based on the explanation below:

  • a.
    Committed units: Generation committed by SolarSquare for Year-1 ("Period 1”) and Year-2 to Year-5 ("Period 2");
  • b.
    Inverter Recorded Units: Units recorded at the inverter, this indicates the generation of the plant;
  • c.
    Deemed generation loss: As per Clause 4;
  • d.
    Deemed generation: As per Clause 5;
  • e.
    Unit rate for compensation: INR 8 per unit
  • f.
    Settlement mechanism for Period 1:

    • i.
      If Deemed Generation < Committed units

      • 1. Compensation = {Committed units(a) minus Deemed Generation(d)}multiplied by unit rate for compensation(e)

    • ii.
      If Deemed Generation > Committed units

      • 1. No Compensation is required
      • 2. Carry forwarded units = Deemed Generation(d) minus Committed units(a)
  • g.
    Settlement mechanism for Period 2:

    • i.
      If Deemed Generation < Committed units

      • 1. Compensation = {Committed units(a) minus Deemed Generation(d) plus Carry forwarded units}multiplied by unit rate for compensation(e)

    • ii.
      If Deemed Generation > Committed units

      • 1. No Compensation is required

Please refer to Annexure-1 for example of the settlement mechanism

• 4.
  Savings Guarantee data source:

  • 4.1 Savings guarantee will be calculated on the basis of data on the inverter portal with backup of data on the inverter itself.
  • 4.2 Excess units generated in Year-1 will be carry forwarded for adjustment in the period 2 nd Year to end of 5 th Year.
• 5.
  Customer’s Responsibilities/Undertakings:

  • 5.1 Permit and keep the installed Solar Plant available to be accessed by authorized representative of SolarSquare for carrying out necessary maintenances as deemed fit and proper by the SolarSquare maintenance team.
  • 5.2 The customer must support provide wi-fi connectivity (at all times) upto the inverter. Wifi is essential in sending the data from inverter to the SolarSquare plant monitoring team.
  • 5.3 Arrange for ladder as per SolarSquare’s requirement specifications.
  • Arrange for minimum 100 Liters of potable water (having maximum TDS levels upto 500) near the Plant, for authorized representative of SolarSquare to carry out cleaning of modules.
  • 5.4 Arrange for single phase AC power supply on the rooftop to enable authorized representative of SolarSquare to operate motor (and such other equipment) to carryout cleaning of modules.
  • 5.5 Only SolarSquare’s authorised representatives and no third-party personnel will be allowed and/or engaged by the Customer to attend to plant for any purpose whatsoever during the warranty period offered under the present guarantee plan.
  • 5.6 Failure of the Customer to perform any or all of the undertaking(s) mentioned herein and/or hereinafter, would make this saving guaranteed voidable at the sole discretion of the SolarSquare.
• 6.
  Services:

  • 6.1
    Preventive Maintenance (PM):Preventive Maintenance is regular maintenance of the plant. PM will happen on a periodic basis, starting from the very next month from the date its installed and made operational at the site by the SolarSquare installation team.

    • 6.1.1
      Maintenance Team of SolarSquare would intimate the Customer 48 hours in advance (through Email/SMS/WhatsApp) about the scheduled visit of SolarSquare maintenance team.
    • 6.1.2
      Customer should make its best efforts to make Plant available to maintenance team of SolarSquare for necessary maintenance.
    • 6.1.3
      In case, Customer seeks to re-schedule the scheduled PM, the same is to be done either in writing or intimation at SolarSquare Customer Care, within 12 hours from the receipt of the Email/WhatsApp/SMS from maintenance team of SolarSquare, along with alternative dates. SolarSquare on receipt of such email/intimation at Customer Care from Customer, shall try to reschedule the PM to such suggested alternative dates or such other date as convenient to SolarSquare maintenance team.
    • 6.1.4
      Failure of the Customer to timely request for rescheduling the PM or if maintenance of the plant is not possible for faults of the Customer’s failure to comply with Clause 2, Solar Square shall re-schedule PM (if possible) and the same may be chargeable to the Customer at Rs. 1500 per visit.
    • 6.1.5
      This re-scheduling of PM is permissible only twice per PM cycle and not beyond.
    • 6.1.6
      If because of re-scheduling of PM by the Customer, PM is not possible during a month or month(s), no fault for same would be attributable to the SolarSquare and generation for the said month(s) would be excluded from being considered under the present generation guarantee. In case, there is an aggravated or irreparable problem in the solar plant during this period for Customer’s failure to allow PM, then SolarSquare will be well within its rights to terminate the guarantee plan with immediate effect.
    • 6.1.7
      Any loss in the generation due to the faults of the Customer in not making the Plant available for PM, for regular maintenance shall not be covered by the present guaranteed generation.
  • 6.2
    Corrective maintenance (CM): Corrective Maintenance is scheduled in case there is any corrective action required to fix issues reported or observed at the Plant by the Monitoring Team of SolarSquare.

    • 6.2.1
      If any issue with Plant performance is identified by SolarSquare team and needs support of the Customer over phone, for instance like switching on and off of the system etc. then Customer shall be duty bound to provide necessary assistance to SolarSquare. This call would be made by Solar Square team between 10AM to 6 PM.
    • 6.2.2
      In case CM is required at Plant, Monitoring Team from SolarSquare would intimate Customer 24 hours in advance (through Email/WhatsApp/SMS) about the scheduled visit of SolarSquare maintenance team.
    • 6.2.3
      Customer should make its best efforts to make plant available to maintenance team of SolarSquare for necessary corrections.
    • 6.2.4
      In case, Customer seeks to re-schedule the scheduled CM, the same is to be done either in writing or intimation at SolarSquare Customer Care, within 4 hours from the receipt of the Email/WhatsApp/SMS from monitoring team of Solar Square, along with alternative dates. SolarSquare on receipt of such email email/intimation at Customer Care from Customer, shall try to reschedule the CM to such suggested alternative dates or such other date as convenient to SolarSquare maintenance team.
    • 6.2.5
      If because of re-scheduling of CM by the Customer, CM is not possible within 72 hours from the date when Solar Square monitoring team first intimated CM visit to the Customer, then no fault for same would be attributable to the SolarSquare and generation for the said period (between date when CM was suggested by SolarSquare and the date on which CM is actually completed) would be excluded from being considered under the present generation guarantee.
    • 6.2.6
      Failure of the Customer to timely reschedule the CM or if maintenance of the plant is not possible for faults of the Customer’s failure to comply with Clause 5, Solar Square shall re- schedule CM (if possible) and the same may be chargeable to the Customer at Rs. 1500 per visit.
  • 6.3
    Customer initiated service request: Any Customer initiated service request shall be addressed on the SolarSquare customer care and escalated to the field team based on the severity of the issue. The Customer will extend his/her full cooperation to SolarSquare team, to resolve issues relating to the plant over phone.

    • 6.3.1
      In case reported issues is not rectifiable over the phone, SolarSquare shall schedule a visit to the site and intimate Customer on Email/WhatsApp/SMS, within 72 hours from the date when any issue is reported by the Customer.
    • 6.3.2
      For the physical visit of SolarSquare Team, condition of CM under Clause 5.2.3 to 5.2.6 would be read and be applicable as its for Customer initiated service request.
• 7.
  Deemed Generation Loss: Generation loss suffered by the Customer due to reasons mentioned present Clause read with Clause 5, 6 and 7. Shall not be covered as part of the savings guarantee. For clarification, Deemed Generation Loss shall be calculated as per the following formula:
  
  Deemed Generation Loss = lost area under power curve * time curve adjusted for the weather conditions at the time of the Generation Loss.
  
  Deemed Generation Loss shall include:

  • 7.1
    System outage due to grid downtime, discom disconnection or system switched off by the Customer;
  • 7.2
    Shadow changes on account of changes in site surroundings or new construction (e.g. roads, towers etc.) within/ around the site;
  • 7.3
    Soiling loss on account of any new constructions (e.g. roads, towers etc.) within/ around the site that may lead to loss beyond 8%;
  • 7.4
    Any communication jammers or blockers that may cause the disruption in the inverter’s data connectivity to the server;
  • 7.5
    Any network issue locally that disrupts the inverter’s data connectivity to the server;
  • 7.6
    Missed cleaning cycle due to Customer’s unavailability during the scheduled visit;
  • 7.7
    Any sabotage or damages caused to the solar system components that are not covered under the standard warranty by OEM;
  • 7.8
    Standard force majeure conditions beyond the reasonable control of SolarSquare.
• 8.
  Deemed Generation: Deemed Generation means the weather adjusted energy which the installed solar plant would be capable of generating but could not generate due to conditions covered in Clause 7 of the present document . Generation recorded at the inverter plus Deemed Generation Loss

  • 8.1
    Generation deficit will be calculated as per Guaranteed Generation for the respective period (Year-1 or Year-2 to Year-5) minus Deemed Generation.
  • 8.2
    Deemed generation shall be calculated by adjusting the Generation Loss as defined in Clause 7 present document.
• 9.
  Warranty conditions:

  • 9.1
    Component warranty shall be provided by SolarSquare;
  • 9.2
    Standard warranty conditions as per module, inverter and structure manufacturer’s warranty manual shall apply;
  • 9.3
    If any damage is suffered by the plant for the reasons mentioned due to misuse or tampering, or abuse, or neglect, or accident, or human intervention or unpredictable nature or unforeseen events, or repair or modification of Solar Panel by any representative other than Solar Square representative, or Force Majeure which is beyond SolarSquare reasonable control or lightning, or flood, or fire, or natural disaster, or accidental breakage, or exposure to salt water or other chemicals, or vandalism, shall make the warranty void.
• 10.
  Warranty: Following factors affect the warranty of the components of the Plant:

  • 10.1
    Change in surrounding/environment;
  • 10.2
    Change in external shadow on plant since the time of installation;
  • 10.3
    Damage to components: Tampering and damage to solar modules (like damage to backsheet, glass, JB, cable etc.) or any plant components attached or related to the modules/Plant.
• 11.
  Responsibility of Solar Square

  • 11.1
    Generation guarantee commencement:

    • 11.1.1
      SolarSquare shall notify the Customer (in writing through Email/WhatsApp/SMS) confirming the start of the generation guarantee.
    • 11.1.2
      In case the Start Period for Customer’s Plant is to be extended by SolarSquare due to reasons out of the control of SolarSquare, SolarSquare will notify the Customer about the same.
  • 11.2
    Ensure the periodic maintenance and committed generation of the plant, subject to Customer discharging his/her undertaking and obligations referred herein.
  • 11.3
    Warranty claim, replacement of components in case they affect plant performance, for reasons not attributable to the Customer.
• 12.
  Additional charges by inverter OEM: If there are any additional charges charged by inverter OEM to send data on the SolarSquare portal, the said expense/charges will be borne by the Customer.
• 13.
  Monetary compensation:

  • 13.1
    In case, SolarSquare is to pay the Customer for the loss of guaranteed generation, Customer is obligated to provide SolarSquare with their account details in the specified format (Annexure- 2).
  • 13.2
    First compensation: If the deemed generation is less than the guaranteed generation as specified in clause 3 Period 1.
    After completion of 12 months from the start date of the generation as specified in clause 11.1.1. SolarSquare shall transfer (at the earliest) the deficit amount to the Customer within 60 days of end of 1 st Year. Delay in remitting the deficit amount (for the reasons beyond the control of SolarSquare) would not attract any interest on the same.
  • 13.3
    If deemed generation of the plant for Period 1 is more than the units specified in Clause 3, then such additional/extra generation shall be carry forwarded to Period 2 for its inclusion in the said period.
  • 13.4
    Second compensation: If the deemed generation of the plant for Period 2 is less than the guaranteed generation as specified in Clause 3, then after completion of 60 months from the start date of the generation as specified in clause 11.1.1, SolarSquare shall transfer the deficit amount to the Customer within 60 days of the completion of 5 th Year. Delay in remitting the deficit amount (for the reasons beyond the control of SolarSquare) would not attract any interest on the same.
• 14.
  Transfer of ownership:

  • 14.1
    In case of Customer transfers ownership of the home where the plant is installed, the Customer shall notify SolarSquare (by intimating Solar Square customer care and giving 15 days’ advance notice before transfer). SolarSquare on receipt of such intimation from Customer, shall schedule a visit (for which ₹ 4000 is to be paid in advance by Customer to SolarSquare) to re- inspect and satisfy the condition of the Plant to decide as to whether guaranteed generation can be extended/transferred to the new buyer (for the remaining months starting from the date when Plant was originally installed). Once the SolarSquare team approves to transfer generation guaranteed under present document to the new buyer, then new owner shall be bound by the obligations/undertakings of the Customer mentioned herein above for the balance period.
  • 14.2
    For clarity, there shall not be automatic transfer of guarantee to the new buyer without confirmation from the SolarSquare in writing.
• 15.
  Termination of the Guarantee Plan

  • 15.1
    Apart from the termination rights available in Clauses stated hereinabove, in case the reasons mentioned in Clause 7 persists for more than a period of 1 month (from the date when any issue therein first arose/noticed by SolarSquare), SolarSquare would be within its rights to terminate the Guarantee Plan immediately.
  • 15.2
    SolarSquare in any event, shall be well within in rights to terminate the Guaranteed Generation Plan anytime with a notice of 30 days and refund the amount to Customer on terms as specified below:

    • 15.2.1
      Refund amount shall be calculated based on the pro-rata performance of the plant till date
• 16.
  For repairs necessitating the removal of the product or any parts in relation to the Plant (for the reasons attributable to SolarSquare), there shall be no additional charge for the labour payable by the Customer. However, incidental expenses incurred like freight, packing, insurance, octroi, etc., will have to be borne by the Customer.
• 17.
  Limitation of Liability:

  • 17.1
    Liability of SolarSquare shall not exceed committed units to the customer multiplied by Rs. 8 per unit.
  • 17.2
    The liability of SolarSquare Energy shall be limited to providing service and replacing spares as covered by this Guaranteed Generation Plan. SolarSquare Energy shall not be liable for damages to surrounding life or structure, death, injuries or any consequential damages of whatsoever nature caused to any person or property, by use or operation Plant.
• 18.
  Jurisdiction

  Courts at Mumbai shall only have exclusive jurisdiction to try and entertain disputes arising out of this GoodZero Plan between Customer and SolarSquare.

• 19.
  Entire Agreement

  This GoodZero Plan constitutes the entire agreement between the Parties with respect to the subject matter hereof. Any agreement or document, in any, executed between the parties, prior to present Order Confirmation Receipt shall be deemed to invalid and no rights shall flow from such agreement or document.

• 20.
  Communication Details

  • 20.1.
    Any notice or other communication required to be sent under this GoodZero Plan shall be sent or delivered to the Solar Square at the address set forth herein:

    • a.
      Office Address:
    • b.
      Customer Care No.:
    • c.
      Email Address: