Between: SolarSquare Energy Private Limited (“SolarSquare“) and the customer (“Customer”).
1. Overview
This Agreement governs the GoodZero™ Plan, under which SolarSquare provides guaranteed solar power generation for 5 years with comprehensive maintenance and repair services for commissioned rooftop solar power systems.
2. Plan Scope & Key Features
- Guaranteed Generation: 5-year generation guarantee (Year 1 + Years 2-5).
- Maintenance Visits: Minimum 45 preventive maintenance visits over the term.
- Component Protection: No-cost repairs, replacements, and spare parts for 5 years.
- Panel Replacement: No-questions-asked solar panel replacement service, independent of OEM.
- Wind Resistance: Structures certified for wind speeds up to 170 KMPH; damage covered at no cost.
- Water Leakage Cover: We use HILTI Airtight Seal to safeguard you against any water seepage issues on your roof. Hence, we provide a water leakage cover of up to INR 1 Lac in case of any damage.
- Guarantee Commencement: 7 working days post-commissioning.
3. Customer Obligations
Customers must:
- Provide A-type ladder (~1ft lower than highest module)
- Ensure uninterrupted Wi-Fi (99.8% uptime, minimum 10 Mbps) with mini UPS backup
- Maintain water supply (4 liters/module, TDS up to 500) for panel cleaning
- Provide single-phase electricity connection within 5 meters of plant
- Grant timely site access for scheduled maintenance (within 15 minutes of scheduled/arrival time)
- Ensure plant insurance from installation date
- Comply with all obligations as more specifically set out in the agreement.
Prohibited Actions:
- Do not: Dry clothes on Solar Plant
- Do not: Stand on Solar Plant or place objects causing shading/damage
- Do not: Throw objects onto Solar Plant
- Do not: Install sprinklers or water-generating machinery near/on Solar Plant
- Do not: Direct water at inverter, DCDB, or ACDB
- Do not: Drill holes in Wind Pro mount structure
Non-compliance may void the savings guarantee at SolarSquare’s discretion.
4. Generation Guarantee & Compensation
Calculation Formula:
- Deemed Generation = Inverter Recorded Units + Deemed Generation Loss
- Generation Deficit = Guaranteed Generation – Deemed Generation
Compensation Terms:
- Rate: INR 8 per unit shortfall
- First Compensation (Year 1): Paid within 21 working days after Year 1 completion
- Second Compensation (Years 2-5): Paid within 21 working days after Year 5 completion
- Carry Forward: Excess Year 1 generation carries forward to Years 2-5
5. Deemed Generation Loss (Excluded from Guarantee)
Generation loss under these conditions is not covered:
- Grid downtime, disconnections, or Customer switching off system
- External obstructions causing shadowing (buildings, trees, towers)
- Soiling loss exceeding 5% from nearby construction/environmental changes
- Communication disruptions (Wi-Fi/internet issues, jammers)
- Missed cleaning cycles due to Customer unavailability
- Sabotage, vandalism, or unauthorized third-party damage
- Force Majeure events (natural disasters, extreme weather, government actions)
6. Maintenance Services
Preventive Maintenance (PM):
- 8 working hours advance notice via registered communication
- Customer may reschedule once per PM cycle (maximum 4 times/year) with 4 hours notice
- Failed rescheduling or no-show: INR 1,500 charge + visit deemed completed
- Generation loss from missed PM excluded from guarantee
Corrective Maintenance (CM):
- 2 working hours advance notice
- Must be rescheduled immediately upon intimation
- Delay beyond 24 hours: generation loss excluded from guarantee
- Late rescheduling or non-compliance: INR 1,500 charge
Customer Service Requests:
- Contact: 98-3000-3000 or SolarSquare Customer App
- Site visit scheduled within 72 hours if not phone-resolvable
- Wasted visit due to Customer: INR 500 charge
7. Warranty Conditions
Warranty is void if damage results from:
- Misuse, tampering, unauthorized repairs
- Force Majeure events, vandalism, animal damage
- Environmental exposure (saltwater, TDS >600, chemicals)
- Changes in surroundings affecting performance
- Physical damage to components
OEM Warranty Rejection: If OEM rejects warranty claim due to Customer fault, Customer must reimburse SolarSquare within 7 days. Non-payment results in service suspension and exclusion from generation guarantee calculations.
8. Property Transfer & Assignment
- Solar Plant is integral to property and transfers automatically with property ownership
- Mandatory Notice: 15 days prior written notice + Transfer-Assignment Form.
- Verification Fee: INR 1,500 (non-refundable advance)
- No Reset: Agreement period continues on calendar basis; no refresh/restart upon transfer
- New owner assumes all obligations for remaining guarantee period
- Failure to notify: service suspension + no liability for plant issues
9. Termination
SolarSquare may terminate if:
- Deemed Generation Loss conditions persist for >1 month
- Customer fails to fulfill obligations
- For convenience with 30 days notice (pro-rata refund provided)
Either party may mutually terminate with 30 days notice.
Post-Termination: Customer returns all SolarSquare materials; outstanding payments remain due; no further guarantees or claims permitted.
10. Limitation of Liability
- Maximum Liability: Generation shortfall × INR 8/unit
- SolarSquare not liable for damages to life, property, or consequential damages from plant operation/failure
- Third-Party Acts: No liability for damage from neighbours, animals, vandals, unauthorized persons, or utility personnel
11. Payment Terms
- All fees exclusive of GST and applicable taxes (borne by Customer)
- Payment within invoice timelines; no deductions/set-offs
- Late payment: 18% per annum interest (daily calculation)
- Service suspension until full payment received
12. Additional Key Terms
- Indemnity: Customer indemnifies SolarSquare against all claims arising from Customer’s breach, third-party claims, or unauthorized modifications
- Force Majeure: Performance obligations suspended during Force Majeure; termination right if event exceeds 30 days
- Confidentiality: 5-year post-termination obligation
- Intellectual Property: All IP remains with SolarSquare; Customer has limited use rights only
- Assignment: SolarSquare may assign freely; Customer may not assign except per Clause 10
- Governing Law: Laws of India; Mumbai courts have exclusive jurisdiction
- Dispute Resolution: Good faith negotiations → senior management escalation → mediation → arbitration (Mumbai)
- Data Privacy: Customer consents to collection, processing, and sharing of personal data for service delivery, monitoring, and legal compliance
Note: This summary does not replace the full Agreement.
Contact: +91 98 3000 3000 | aftersales@solarsquare.in