Terms and conditions – GoodZero™

Between: SolarSquare Energy Private Limited (“SolarSquare“) and the customer (“Customer”). 

1. Overview

This Agreement governs the GoodZero™ Plan, under which SolarSquare provides guaranteed solar power generation for 5 years with comprehensive maintenance and repair services for commissioned rooftop solar power systems.

2. Plan Scope & Key Features

• Guaranteed Generation: 5-year generation guarantee (Year 1 + Years 2-5).
• Maintenance Visits: Minimum 45 preventive maintenance visits over the term.
• Component Protection: No-cost repairs, replacements, and spare parts for 5 years.
• Panel Replacement: No-questions-asked solar panel replacement service, independent of OEM.
• Wind Resistance: Structures certified for wind speeds up to 170 KMPH; damage covered at no cost.
• Water Leakage Cover: Up to INR 1,00,000 for damages from SolarSquare’s roof sealing deficiencies.
• Guarantee Commencement: 7 working days post-commissioning.

3. Customer Obligations

Customers must:

• Provide A-type ladder (~1ft lower than highest module)
• Ensure uninterrupted Wi-Fi (99.8% uptime, minimum 10 Mbps) with mini UPS backup
• Maintain water supply (4 liters/module, TDS up to 500) for panel cleaning
• Provide single-phase electricity connection within 5 meters of plant
• Grant timely site access for scheduled maintenance (within 15 minutes of scheduled/arrival time)
• Ensure plant insurance from installation date
• Comply with all obligations as more specifically set out in the agreement.

Prohibited Actions:

• Do not: Dry clothes on Solar Plant
• Do not: Stand on Solar Plant or place objects causing shading/damage
• Do not: Throw objects onto Solar Plant
• Do not: Install sprinklers or water-generating machinery near/on Solar Plant
• Do not: Direct water at inverter, DCDB, or ACDB
• Do not: Drill holes in Wind Pro mount structure

Non-compliance may void the savings guarantee at SolarSquare’s discretion.

4. Generation Guarantee & Compensation

Calculation Formula:

• Deemed Generation = Inverter Recorded Units + Deemed Generation Loss
• Generation Deficit = Guaranteed Generation – Deemed Generation

Compensation Terms:

• Rate: INR 8 per unit shortfall
• First Compensation (Year 1): Paid within 21 working days after Year 1 completion
• Second Compensation (Years 2-5): Paid within 21 working days after Year 5 completion
• Carry Forward: Excess Year 1 generation carries forward to Years 2-5

5. Deemed Generation Loss (Excluded from Guarantee)

Generation loss under these conditions is not covered:

• Grid downtime, disconnections, or Customer switching off system
• External obstructions causing shadowing (buildings, trees, towers)
• Soiling loss exceeding 5% from nearby construction/environmental changes
• Communication disruptions (Wi-Fi/internet issues, jammers)
• Missed cleaning cycles due to Customer unavailability
• Sabotage, vandalism, or unauthorized third-party damage
• Force Majeure events (natural disasters, extreme weather, government actions)

6. Maintenance Services

Preventive Maintenance (PM):

• 8 working hours advance notice via registered communication
• Customer may reschedule once per PM cycle (maximum 4 times/year) with 4 hours notice
• Failed rescheduling or no-show: INR 1,500 charge + visit deemed completed
• Generation loss from missed PM excluded from guarantee

Corrective Maintenance (CM):

• 2 working hours advance notice
• Must be rescheduled immediately upon intimation
• Delay beyond 24 hours: generation loss excluded from guarantee
• Late rescheduling or non-compliance: INR 1,500 charge

Customer Service Requests:

• Contact: 98-3000-3000 or SolarSquare Customer App
• Site visit scheduled within 72 hours if not phone-resolvable
• Wasted visit due to Customer: INR 500 charge

7. Warranty Conditions

Warranty is void if damage results from:

• Misuse, tampering, unauthorized repairs
• Force Majeure events, vandalism, animal damage
• Environmental exposure (saltwater, TDS >600, chemicals)
• Changes in surroundings affecting performance
• Physical damage to components

OEM Warranty Rejection: If OEM rejects warranty claim due to Customer fault, Customer must reimburse SolarSquare within 7 days. Non-payment results in service suspension and exclusion from generation guarantee calculations.

8. Property Transfer & Assignment

• Solar Plant is integral to property and transfers automatically with property ownership
• Mandatory Notice: 15 days prior written notice + Transfer-Assignment Form.
• Verification Fee: INR 1,500 (non-refundable advance)
• No Reset: Agreement period continues on calendar basis; no refresh/restart upon transfer
• New owner assumes all obligations for remaining guarantee period
• Failure to notify: service suspension + no liability for plant issues

9. Termination

SolarSquare may terminate if:

• Deemed Generation Loss conditions persist for >1 month
• Customer fails to fulfill obligations
• For convenience with 30 days notice (pro-rata refund provided)

Either party may mutually terminate with 30 days notice.

Post-Termination: Customer returns all SolarSquare materials; outstanding payments remain due; no further guarantees or claims permitted.

10. Limitation of Liability

• Maximum Liability: Generation shortfall × INR 8/unit
• SolarSquare not liable for damages to life, property, or consequential damages from plant operation/failure
• Third-Party Acts: No liability for damage from neighbours, animals, vandals, unauthorized persons, or utility personnel

11. Payment Terms

• All fees exclusive of GST and applicable taxes (borne by Customer)
• Payment within invoice timelines; no deductions/set-offs
• Late payment: 18% per annum interest (daily calculation)
• Service suspension until full payment received

12. Additional Key Terms

• Indemnity: Customer indemnifies SolarSquare against all claims arising from Customer’s breach, third-party claims, or unauthorized modifications
• Force Majeure: Performance obligations suspended during Force Majeure; termination right if event exceeds 30 days
• Confidentiality: 5-year post-termination obligation
• Intellectual Property: All IP remains with SolarSquare; Customer has limited use rights only
• Assignment: SolarSquare may assign freely; Customer may not assign except per Clause 10
• Governing Law: Laws of India; Mumbai courts have exclusive jurisdiction
• Dispute Resolution: Good faith negotiations → senior management escalation → mediation → arbitration (Mumbai)
• Data Privacy: Customer consents to collection, processing, and sharing of personal data for service delivery, monitoring, and legal compliance

Note: This summary does not replace the full Agreement.

Contact: +91 98 3000 3000 | aftersales@solarsquare.in