Between: SolarSquare Energy Private Limited (“SolarSquare “) and the customer (“Customer ”).
1. Overview This Agreement governs the GoodZero™ Uno Plan, SolarSquare’s entry-level offering providing guaranteed solar power generation for 1 year with built-in maintenance and repair guarantees for commissioned rooftop solar power systems.
2. Plan Scope & Key Features Guaranteed Generation: 1-year generation guarantee Maintenance Visits: Minimum 45 preventive maintenance visits during the term Component Protection: No-cost repairs, replacements, and spare parts for 1 year Panel Replacement: No-questions-asked solar panel replacement service, independent of OEM Wind Resistance: Structures certified for wind speeds up to 170 KMPH; damage covered at no cost. Water Leakage Cover: Up to INR 1,00,000 for damages from SolarSquare’s roof sealing deficiencies Guarantee Commencement: 7 working days post-commissioning 3. Extension & Migration to GoodZero™ Plan Upgrade Option:
Upon completion of the 1-year term, Customer has the option to: Extend for an additional 4 years (total 5 years coverage) Automatically migrate to the GoodZero™ Plan for the Extended Term Extended Term commences from Year 2 of GoodZero™ Plan obligations Important Terms:
Extension conditional upon payment of additional fees as prescribed by SolarSquare Customer migrates to full GoodZero™ Plan terms and conditions during Extended Term No refresh/reset: Extended Term is continuation, not new agreement No GoodZero™ Uno benefits during Extended Term; only GoodZero™ Plan services apply Must exercise option within 12 months of installation 4. Customer Obligations Customers must:
Provide A-type ladder (~1ft lower than highest module) Ensure uninterrupted Wi-Fi (99.8% uptime, minimum 10 Mbps) with mini UPS backup Maintain water supply (4 liters/module, TDS up to 200) for panel cleaning Provide single-phase electricity connection within 5 meters of plant Grant timely site access (within 15 minutes of scheduled/arrival time) Ensure plant insurance from installation date Comply with all obligations as specifically set out in the detailed agreement. Prohibited Actions:
Do not: Dry clothes on Solar Plant Do not: Stand on Solar Plant or place objects causing shading/damage Do not: Throw objects onto Solar Plant Do not: Install sprinklers or water-generating machinery near/on Solar Plant Do not: Direct water at inverter, DCDB, or ACDB Do not: Drill holes in Wind Pro mount structure Non-compliance may void the savings guarantee at SolarSquare’s discretion.
5. Generation Guarantee & Compensation Deemed Generation = Inverter Recorded Units + Deemed Generation Loss Generation Deficit = Guaranteed Generation – Deemed Generation Rate: INR 8 per unit shortfall Compensation: Paid within 21 working days after 1-year period completion Carry Forward: Excess generation can be carried forward (relevant if extending to GoodZero™ Plan) 6. Deemed Generation Loss (Excluded from Guarantee) Generation loss under these conditions is not covered:
Grid downtime, disconnections, or Customer switching off system External obstructions causing shadowing (buildings, trees, towers) Soiling loss exceeding 5% from nearby construction/environmental changes Communication disruptions (Wi-Fi/internet issues, jammers) Missed cleaning cycles due to Customer unavailability Sabotage, vandalism, or unauthorized third-party damage Force Majeure events (natural disasters, extreme weather, government actions) 7. Maintenance Services: Preventive Maintenance (PM):
8 working hours advance notice via registered communication Customer may reschedule once per PM cycle (maximum 4 times/year) with 4 hours’ notice Failed rescheduling or no-show: INR 1,500 charge + visit deemed completed Generation loss from missed PM excluded from guarantee Corrective Maintenance (CM):
2 working hours advance notice Must be rescheduled immediately upon intimation Delay beyond 24 hours: generation loss excluded from guarantee Late rescheduling or non-compliance: INR 1,500 charge Customer Service Requests:
Contact: 98 3000 3000 or SolarSquare Customer App Site visit scheduled within 72 hours if not phone-resolvable Wasted visit due to Customer: INR 500 charge 8. Warranty Conditions Warranty is void if damage results from:
Misuse, tampering, unauthorized repairs Force Majeure events, vandalism, animal damage Environmental exposure (saltwater, TDS >600, chemicals) Changes in surroundings affecting performance Physical damage to components OEM Warranty Rejection: If OEM rejects warranty claim due to Customer fault, Customer must reimburse SolarSquare within 7 days. Non-payment results in service suspension and exclusion from generation guarantee calculations.
9. Property Transfer & Assignment Solar Plant is integral to property and transfers automatically with property ownership Mandatory Notice: 15 days prior written notice + Transfer-Assignment Form as provided in the agreement. Verification Fee: INR 1,500 (non-refundable advance) No Reset: Agreement period continues on calendar basis; no refresh/restart upon transfer New owner assumes all obligations for remaining guarantee period Failure to notify: servicesuspension + no liability for plant issues 10. Termination Term: 1 year from Effective Date (unless extended) SolarSquare may terminate if: Deemed Generation Loss conditions persist for >1 month Customer fails to fulfill obligations For convenience with 30 days’ notice (pro-rata refund provided) Either party may mutually terminate with 30 days’ notice. Post-Termination: Customer returns all SolarSquare materials; outstanding payments remain due; no further guarantees or claims permitted. 11. Limitation of Liability Maximum Liability: Generation shortfall × INR 8 /unit SolarSquare not liable for damages to life, property, or consequential damages from plant operation/failure Third-Party Acts: No liability for damage from neighbors, animals, vandals, unauthorized persons, or utility personnel 12. Payment Terms All fees exclusive of GST and applicable taxes (borne by Customer) Payment within invoice timelines; no deductions/set-offs Late payment: 18% per annum interest (daily calculation) Service suspension until full payment received 13. Additional Key Terms Indemnity: Customer indemnifies SolarSquare against all claims arising from Customer’s breach, third-party claims, or unauthorized modifications Force Majeure: Performance obligations suspended during Force Majeure; termination right if event exceeds 30 days Confidentiality: 5-year post-termination obligation Intellectual Property: All IP remains with SolarSquare; Customer has limited use rights only Assignment: SolarSquare may assign freely; Customer may not assign except per Clause 10 Governing Law: Laws of India; Mumbai courts have exclusive jurisdiction Dispute Resolution: Good faith negotiations (45 days) → senior management escalation → mediation → arbitration (Mumbai) Data Privacy: Customer consents to collection, processing, and sharing of personal data for service delivery, monitoring, warranty fulfillment, and legal compliance 14. Upgrade Timeline Summary Action Timeline Initial Plan Term 1 year Upgrade Decision Window Within 12 months of installation Extended Term (if upgraded) Additional 4 years (Years 2-5 of GoodZero™ Plan) Total Coverage (if upgraded) 5 years
Note: This summary does not replace the full Agreement.
Contact: +91 98 3000 3000 | aftersales@solarsquare.in